Next Day Delivery!

There are many things that Shelfstore prides itself on – however our next day delivery service is one thing that customers rave about.

The delivery service is a key part of the customer service package we provide, we know the importance of it and therefore strive to make sure that all orders reach customers when they want them.

How it works:

Once a customer has gone through the design wizard process and created the shelving system of their dreams, they then reach the checkout stage – here we encourage all customers to select a day that is suitable for them to receive delivery.

Deliveries are made between the hours of 8am – 6pm, Monday – Friday.  Plus orders that we receive before 3pm Monday – Friday will be despatched for next working day delivery. Superfast.

We like to encourage customers to add brief location finding instructions when placing their order – this makes things easier for the courier driver to locate and find the right address, which guarantees that packages are delivered successfully.

Customers are advised to track their delivery status via their Shelfstore account on the day chosen.

Please be aware of the number of packages you are expecting on your delivery and that someone is present on the expected day of delivery – this is simply because all of our deliveries must be signed for – the courier will not leave packages without a signature.

Unwanted Returns

Of course we understand that some purchases may be unsuitable and that customers may wish to return them and receive a refund or exchange. This is easily done – but there are a few conditions that will apply:

• Goods must be returned within 7 days of receipt of the goods and we must be contacted before any return is made.

• All items should be returned unused in their original packaging and in a saleable condition to obtain a full refund. We reserve the right to charge for restocking/repackaging where applicable.

• Carriage charges for unwanted returns will be applied. Transport packaging should be sufficient for the method of carriage. We cannot accept any responsibility for damage caused by the carrier/courier.

• Transport packaging should be sufficient for the method of carriage. We cannot accept any responsibility for damage caused by your carrier.

Your return should be accompanied by a proof of purchase, your name, address and phone number, account number and order reference number (most of this information should be detailed on your invoice). To help us, to help you, we would appreciate you enclosing details of why you wish to return the product.

We like to keep track of all our deliveries and make sure that have been received in good condition and that our customers are happy. Therefore in order to monitor all deliveries and keep track on any problems, we encourage customers to directly email any feedback to us at: feedback@shelfstore.co.uk

By Tony Fitz-Costa – Check me out on Google+.

Shelfstore is a system of creating furniture, shelving and storage solutions around your ideas – in any size, and to fit your space.

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